October 25, 2015

Continuous Service Improvement

NSSIT does a rigorous pre and post service checks to foresee for any room by initiating below SIP’s:

  • Review, analyse and make recommendations on improvement opportunities in each lifecycle phase.
  • Service Strategy, Service Design, Service Transition and Service Operations.
  • Review and analyse Service Level Achievement results.
  • Identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of enabling ITSM processes
  • Improve cost effectiveness of delivering IT services without sacrificing customer satisfaction
  • Ensure applicable quality management methods are used to support continual improvement activities